Privacy Policy

1. About Aspen Dental Care

Aspen Dental Care ("we," "our," "the Practice") operates this informational website for practice details, contact requests, and appointment inquiries. This website is not a patient portal and does not provide online access to dental charts, treatment files, X-rays, or insurance documents. This policy explains how website-submitted information is handled.

2. Information We Collect

We collect only limited information related to website communication and operations, including:

• Contact Information You Submit: Name, phone number, email address, and message details from forms or direct outreach
• Appointment Inquiry Details: Preferred dates, general service interest, and callback requests
• Website Usage Data: IP address, browser type, pages visited, time spent on pages (collected via standard server logs and analytics tools)
• Chat or Concierge Messages: Non-sensitive questions shared through the website chat experience

We do not collect or request X-rays, treatment records, insurance card images, Social Security Numbers, or payment card details through this website. Please call our office at (510) 770-0393 for secure handling of sensitive information.

3. How We Use and Disclose Your Information

We use website-submitted information for legitimate business and communication purposes, including:

• Responding to Inquiries: Replying to questions submitted by phone, form, email, or website chat
• Scheduling Support: Following up on appointment requests and office availability
• Website Operations: Monitoring performance, fixing technical issues, and improving usability
• Security and Abuse Prevention: Detecting spam, fraud, or misuse of our website
• Legal Compliance: Complying with applicable law, lawful requests, subpoenas, or court orders

We do not sell your personal information and do not share it for third-party advertising.

4. Your Privacy Choices and Rights

For information submitted through this website, you may request to:

• Request Access: Ask what contact/request data you submitted through our website
• Request Correction: Ask us to correct inaccurate website-submitted contact details
• Request Deletion: Ask us to remove website inquiry data, subject to legal or operational retention requirements
• Opt Out of Follow-Up Messages: Ask us to stop non-essential contact related to your website inquiry
• Submit a Privacy Complaint: Contact us directly if you believe your website privacy rights were not respected

To exercise these choices, contact us at (510) 770-0393 or dr.ndave.dds@gmail.com.

5. Website Privacy & Cookies

Our website (aspendentalcarefremont.com) collects limited non-personal data automatically, including your browser type, referring URL, device type, and pages visited. This data is used solely for improving website performance and user experience.

• We do not sell, rent, or trade your personal information to third parties for commercial purposes
• We do not use tracking cookies for advertising or remarketing
• Our AI Patient Concierge (live chat) does not store conversation logs beyond your active session
• Contact form submissions are transmitted via EmailJS and delivered to our secure practice email. Do not submit sensitive health details, insurance card numbers, or Social Security Numbers through this form
• Our website uses HTTPS encryption for all data transmission

In compliance with CalOPPA, we respond to California "Do Not Track" signals by not tracking users across third-party websites after they leave our site.

6. California Consumer Privacy Act (CCPA) Rights

California residents have additional rights under the CCPA, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. Any CCPA request through this page is handled for data collected via this website experience.

To submit a CCPA request, contact us at dr.ndave.dds@gmail.com or call (510) 770-0393.

7. Data Security

We implement reasonable administrative and technical safeguards to protect website-collected information, including:

• HTTPS encryption for data in transit
• Access controls on business email and contact handling tools
• Limited internal access to inquiry messages on a need-to-know basis
• Routine monitoring for spam, abuse, and suspicious activity

Breach Notification: If a security incident affects personal information submitted through this website, we will respond and notify affected parties as required by applicable law.

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website. For pediatric dental patients, records are maintained under the privacy rights of the minor's parent or legal guardian, subject to applicable California law governing minors' healthcare privacy.

9. Changes to This Notice

We reserve the right to change the terms of this Notice at any time. Changes will be effective for all applicable website information we maintain. We will post the updated Notice on our website. The "Last Updated" date at the top of this page reflects the most recent revision.

10. Contact for Privacy Questions

For questions, concerns, or to exercise your privacy rights, please contact: